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Privacy policy

GENERAL TERMS

We accept payments online using Visa, MasterCard & AMEX credit/debit card in AED

Payment by card using Amex is subject to 1.5% processing fee

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 7 days before arrival = Free Cancellation.
Less than 7 days before arrival = 100% of the booking price. (Fully non-refundable)

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

Refunds will be done only through the Original Mode of Payment.

The security deposit will be refunded or deducted based on the final inspection of the unit, with the decision made exclusively by the company.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

EDEN’S Homes & Villas will not deal or provide any services or product to any of OFAC (Office of Foreign Asset Control) sanctions countries in accordance with the law of UAE.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws or UAE

ACCOMMODATION RULES AND REGULATIONS:

All Passport/Emirates ID copies for occupants must be registered with EDEN'S Homes & Villas for submission to CID/Dubai police

No unregistered guests are allowed after midnight

Pets are not permitted indoor

Smoking is not permitted indoor; in case of any signs of smoking inside the apartment, the whole deposit will be confiscated

Parties and loud music are strictly forbidden; in case of any surrounding community complains the whole deposit will be confiscated

Any offensive noise is prohibited and might result in termination of permission to occupy, eviction, loss of rental paid and security deposit

Loss of accommodation keys, remote controls, and any access card will be charged to the security deposit paid upon check-in

Any illegal activity inside the apartment or on the premises of the building is cause for the tenancy contract termination without refund of both, the rental amount and the security deposit

Check-in time is 3 pm. Check-out time is 12 noon. early check-in and late check-out are subject to 50% charges of the daily rate

All extensions to be requested 24 hours prior to the original departure date, extensions are subject to availability, all extension payments are to be collected prior to the new booking period

Cash deposits will be refunded in cash, Credit cards will be refunded to the credit card used within 14 working days from the departure date.

Same day check out on special occasions / holidays is not permitted.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To improve our website in order to better serve you.
      • To quickly process your transactions.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process reservations and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.

How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
At this time, we do not include or offer third party products or services on our website.

Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.

This Privacy Policy is effective as of 2015-01-20

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